November 21, 2024 | 4 PM (SAST) | EXPIRED

Newgen Insurance Connect

Personalizing the Insurance Experience: How AI is Shaping Customer-Centric Journeys.

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Event Overview

In today's rapidly evolving insurance landscape, providers are under increasing pressure to modernize processes, enhance operational efficiency, and deliver exceptional customer experiences. Newgen Insurance Connect serves as a strategic platform for industry leaders to explore innovative solutions that streamline processes, boost operational agility, and elevate customer engagement.

Organized by the International Center for Strategic Alliances (ICSA) and hosted by Newgen Software, this exclusive gathering brings together key decision-makers from the South African insurance sector.

The Theme

Personalizing the Insurance Experience – How AI is Shaping Customer-Centric Journeys highlights the pivotal role of artificial intelligence (AI) in transforming the insurance industry. AI and automation have been reshaping how insurers interact with customers, enabling more personalized experiences while optimizing operational workflows.

As AI-driven solutions continue to revolutionize customer-centric strategies, the insurance sector stands at the forefront of innovation and technological adoption. At this roundtable, industry leaders will engage in meaningful discussions, explore real-world applications, and develop actionable strategies for a more agile and customer-focused insurance ecosystem.

Fostering collaboration and innovation to meet evolving market demands

Exclusive roundtable followed by premium networking reception

We are delighted to invite you to an exclusive roundtable, followed by an indulgent evening of exquisite dining and premium cocktails. Join us in a relaxed yet refined atmosphere to savor a gourmet dinner and a selection of fine drinks, where you'll connect informally with top industry leaders. Enjoy the opportunity to engage in meaningful conversations and expand your professional circle over a delicious spread, all set against the backdrop of innovation and industry insight.

Why Attend?

Gain Exclusive Insights

Discover groundbreaking trends and innovations reshaping the insurance landscape through AI and automation.

Network with Leaders

Connect with influential innovators and peers for potential collaborations.

Discover Solutions

Actionable strategies to tackle pressing insurance challenges.

Stay Ahead

Cutting-edge knowledge to anticipate trends and gain advantage.

Hands-On Workshops

Interactive sessions with latest technologies and methodologies.

Lead Transformation

Empower yourself to drive digital initiatives for future success.

Key Topics of Discussion

AI-Driven Customer Experience

Explore how artificial intelligence can enhance customer interactions, leading to personalized experiences and improved service delivery.

Optimizing Customer Journey

Delve into strategies for mapping and improving customer journeys, ensuring seamless and responsive touchpoints.

Transforming Operational Processes

Highlight technology's role in revolutionizing traditional processes with focus on efficiency and agility.

Harnessing Data Analytics

Examine how data-driven insights inform product offerings and personalized customer interactions.

End-to-End Automation

Discuss automating the insurance journey from policy creation to claims management for operational efficiency.




 
 

November 21, 2024
Thursday

 

3:40 PM –7:00 PM SAST

 

The Maslow Hotel,
South Africa
View on Google Maps

Time Session
3:40 - 4:00 PM Registration & Handshakes
Refreshments and connection opportunities with industry professionals.
4:00 - 4:10 PM Welcome Note
Introduction by the International Center for Strategic Alliances.
4:10 - 4:40 PM Keynote Address: Revolutionizing Insurance with AI and Automation
Focus on innovative claims management, intelligent underwriting solutions, and seamless customer experiences through automation.
4:40 - 5:10 PM Keynote Presentation by Newgen Software Technologies
Presentation on the latest software technologies by Newgen.
5:10 - 5:30 PM Networking with Coffee at the Connected Lounge
Engage with peers in a collaborative atmosphere.
5:30 - 6:30 PM Transforming Customer Journeys for Enhanced Customer Experience, Operation Excellence and Business Intelligence
  • How are you mapping the customer journey to ensure value at every touchpoint?
  • Unique customer expectations in the South African insurance market
  • Collecting and analyzing customer feedback to improve insurance journeys
6:30 - 7:00 PM Q&A Session
Collaborative discussions with participants.
7:00 PM Dinner and Cocktail
Networking and continued conversations over dinner.

 
Speakers


Ritesh Varma

Sunil Nagar

Shane prophy

Ritesh Varma
Head of Consulting and Business Solutions Group
Newgen Software

Sunil Nagar
CIO & Head of Operations
Standard Bank South Africa

Shane Prophy
Sales Leader
Newgen Software

 
Panelists


Theo Groenwald

Tshediso Khuzwayo

Theo Groenwald
Head of Data Management
Discovery Limited

Tshediso Khuzwayo
Head of Service Operations
Old Mutual South Africa

FAQs

We've got answers

The summit aims to explore innovative solutions and advancements in the insurance industry, focusing on technology's impact on customer experience and operational efficiency.

This event is by invitation only, specifically designed for industry professionals, decision-makers, and stakeholders in the insurance sector.

You can register by visiting our contact us page and filling out the registration form for a VIP pass.

The VIP pass grants you access to all sessions, networking opportunities, and exclusive content throughout the summit.

Attendance is complimentary for invited guests, but registration is required to secure your spot.

The summit will take place at The Maslow Hotel Sandton, located in Johannesburg, South Africa.

Attendees can expect insightful discussions, networking opportunities with industry experts, and the latest trends in insurance technology.

Yes, there will be open Q&A sessions after each panel discussion to encourage interaction between attendees and speakers.

For any inquiries, contact us through our website form or email at info@intercsa.com