Newgen Insurance Connect

Personalizing the Insurance Experience: How AI is Shaping Customer-Centric Journeys.

November 21, 2024 | 4 PM (SAST)

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|Event Overview

In today’s rapidly evolving insurance landscape, providers are under increasing pressure to modernize processes, enhance operational efficiency, and deliver exceptional customer experiences. Newgen Insurance Connect serves as a strategic platform for industry leaders to explore innovative solutions that streamline processes, boost operational agility, and elevate customer engagement.

Organized by the International Center for Strategic Alliances (ICSA) and hosted by Newgen Software, this exclusive gathering brings together key decision-makers from the South African insurance sector.

The Theme: Personalizing the Insurance Experience – How AI is Shaping Customer-Centric Journeys highlights the pivotal role of artificial intelligence (AI) in transforming the insurance industry. AI and automation have been reshaping how insurers interact with customers, enabling more personalized experiences while optimizing operational workflows. As AI-driven solutions continue to revolutionize customer-centric strategies, the insurance sector stands at the forefront of innovation and technological adoption. At this roundtable, industry leaders will engage in meaningful discussions, explore real-world applications, and develop actionable strategies for a more agile and customer-focused insurance ecosystem.

As the insurance sector navigates the complexities of digital transformation, this forum fosters collaboration and innovation to meet the evolving demands of today’s market.

We are delighted to invite you to an exclusive roundtable, followed by an indulgent evening of exquisite dining and premium cocktails. Join us in a relaxed yet refined atmosphere to savor a gourmet dinner and a selection of fine drinks, where you’ll connect informally with top industry leaders. Enjoy the opportunity to engage in meaningful conversations and expand your professional circle over a delicious spread, all set against the backdrop of innovation and industry insight.

|Why Attend?

Gain Exclusive Insights

Discover groundbreaking trends and innovations that are reshaping the insurance landscape. Learn from experts who are at the forefront of AI and automation in the industry.

Network with Industry Leaders

Connect with influential leaders, innovators, and peers in the insurance sector. Build relationships that can lead to collaborations and new opportunities.

Discover Practical Solutions

Participate in sessions that provide actionable insights and strategies tailored to tackle the pressing challenges faced by insurance firms today.

Stay Ahead of the Curve

Equip yourself with cutting-edge knowledge and tools to anticipate future trends and gain a competitive advantage.

Engage in Hands-On Workshops

Get practical experience through interactive workshops that allow you to explore and apply the latest technologies and methodologies.

Lead Transformation Initiatives

Empower yourself with the knowledge and skills to lead digital transformation initiatives within your organization, ensuring you’re positioned for future success.

|Key Topics of Discussion

Explore how artificial intelligence can enhance customer interactions, leading to personalized experiences and improved service delivery.

Delve into strategies for mapping and improving customer journeys, ensuring that every touchpoint is seamless and responsive to customer needs.

Highlight the role of innovative technologies in revolutionizing traditional operational processes, focusing on efficiency and agility.

Examine how data-driven insights can inform product offerings and customer interactions, allowing insurers to tailor their services to individual preferences.

Discuss the importance of automating the entire insurance journey—from policy creation to claims management—to streamline processes and enhance operational efficiency.

|Agenda

|Featured Speakers

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Ritesh Varma
Head of Consulting and Business Solutions Group, Newgen Software
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Sunil Nagar
CIO & Head of Operations, Standard Bank South Africa
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Shane Prophy
Sales Leader, Newgen Software

|Panelists

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Theo Groenwald
Head of Data Management, Discovery Limited
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Tshediso Khuzwayo,
Head of Service Operations, Old Mutual South Africa
|Secure Your VIP Pass Today

|Register Now

This exclusive, invite-only event is tailored for industry leaders in the insurance sector. Space is limited, so register now to secure your spot.

|Venue Information

  • The Maslow Hotel Sandton, 155 Rivonia Road, Sandton, Johannesburg, South Africa
|FAQS

We’ve got answers

The summit aims to explore innovative solutions and advancements in the insurance industry, focusing on technology's impact on customer experience and operational efficiency.

This event is by invitation only, specifically designed for industry professionals, decision-makers, and stakeholders in the insurance sector.

You can register by visiting our contact us page and filling out the registration form for a VIP pass.

The VIP pass grants you access to all sessions, networking opportunities, and exclusive content throughout the summit.

Attendance is complimentary for invited guests, but registration is required to secure your spot.

The summit will take place at The Maslow Hotel Sandton, located in Johannesburg, South Africa.

Attendees can expect insightful discussions, networking opportunities with industry experts, and the latest trends in insurance technology.

Yes, there will be open Q&A sessions after each panel discussion to encourage interaction between attendees and speakers.

For any inquiries, you can contact us through the contact form on our website or reach out via email at info@intercsa.com.

|Contact

  • Phone: +44 20 3808 8625
  • info@intercsa.com